Introduction for Administrators 

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Publishing helps you manage what your congregants can access on the Church Center app or website. You can create custom pages, change the navigation, and share sermon content based on what your church prioritizes.

Tip

If you're unable to log in, follow the steps in this article.

Manage Pages

Each product you're subscribed to has a built-in page on Church Center, and those pages can be managed in the product itself.

Check out this clip from Planning Center University.

Depending on your subscription, you can create custom pages with forms or links your congregants to access.

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Format custom pages to add links, images, and emojis.

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Once you create a page, you can immediately add it to the navigation, or you can wait to release it to the app and website.

Notice

If your subscription allows, you can also create Sermon channels for people to watch messages from your church, and you can change the color scheme of Church Center to better match your church branding. 

Enable the App and Website

If it hasn't been enabled already, you can show Church Center as a mobile app and as a website from the Settings.

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Check out this clip from Planning Center University.

Get Help and Support

Our Support Team is always here to help! Use the ? at the top right of every page to find articles or open a ticket with Support.

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When you click that, you'll see this helpful dialog box.

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  1. Suggested articles will give suggestions based on the page you're on when you click the question mark.

  2. Click browse our documentation to be taken directly to our online manual. You'll be able to see all of our help articles and open them from there.

  3. Type in what you're looking for. This will search our online manual and return articles on that topic.

  4. Send an email to our Support Team. For the most efficient support, be sure to include specifics about what you're working with. When you submit your questions from here, we receive lots of information about your account, including the page you're viewing, which allows for fast and accurate support for your request.

Phone Calls

We're dedicated to getting you an email response within an hour whenever we can. We look into the issue in detail, ask for help from other seasoned members of the team, or even consult a developer, if necessary. This type of direct assistance and shared knowledge isn't available when on the phone.

However, if you do need a phone call, you can schedule one when you open a ticket.

Organization Administrator Requests

These requests to Support can only be made by Organization Administrators:

  • Data removal or corrections you can't make yourself (undo old CSV imports, iCal imports, etc)

  • Request promotional pricing (legacy plans, church plants, Giving contract promotion)

  • Gain access to anything that was created and managed by someone else in the account

  • Restore or fully delete a canceled account

  • Disconnect a Stripe account

  • Request access to Giving (if there are no current Giving Administrators in the account)

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